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Faq

Faq

Faq
Faq
  • 01. What services does IBAK GLOBAL provide?
    IBAK GLOBAL provides product supply, corporate consulting and project-based solutions in refrigeration, HVAC and industrial installation. With our broad product portfolio, we offer end-to-end support for the needs of different industries.
  • 02. How can I access product catalogs?
    You can browse our products section, open product detail pages and download product-specific PDF catalogs. For more comprehensive information, simply contact us through the contact form or the online quote section.
  • 03. Do you provide technical support?
    Yes. IBAK GLOBAL provides 24/7 technical support for our products and services. Our expert team supports you with pre-application consulting, product selection and after-sales assistance.
  • 04. How does the order and quotation process work?
    You can submit your request through the contact form, product order form or our online quote page. After reviewing your request, our team will get back to you with the most suitable product, pricing and delivery plan.
  • 05. Do you deliver across Turkey?
    Yes. We provide delivery and logistics coordination throughout Turkey. Delivery times may vary depending on project size and product group; please contact our sales team for detailed planning.
  • 06. Can I get a custom supply solution for corporate projects?
    Yes. We offer corporate consulting and supply services for industrial facilities, refrigeration lines and large-scale projects. We manage product selection, planning and supply processes tailored to your project.
  • 07. Which payment methods do you accept?
    Payment terms are determined based on order type, project scope and partnership model. Detailed information about suitable payment plans and commercial terms is shared during the quotation stage.
  • 08. What is the warranty and after-sales support process?
    The products we supply are supported under manufacturer warranty terms. For after-sales technical guidance, spare parts and application support, you can contact our customer representatives.

Exchange Rates

USD and EUR rates are updated in real time.

US Dollar 48,84 ₺
Euro 55,75 ₺